Computer and Technology

Unknown · at 8:05 pm

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Unknown · at 2:46 pm

Former Army Pfc. Bradley Manning may have been handed a 35-year prison sentence on Wednesday for leaking classified documents, but “his fight is not over” and he could be free much sooner, according to Manning attorney David Coombs.

Manning’s sentence could be reduced through a clemency process, and he also plans to file an appeal of the conviction, Coombs said during a press conference on Wednesday a few hours after the sentence was rendered by a military court judge.

There’s another potential avenue for Manning as well, Coombs said: “Hopefully, the president does the right thing and those options are ruled out because he pardons him or releases him with time served.”

Manning, who has also been dishonorably discharged from the Army, had faced a maximum of 90 years in prison on charges related to his leaking of a massive store of classified documents to Wikileaks in 2009 and 2010.

The documents Manning gave to Wikileaks included details of detainee abuse in Iraq as well as an airstrike in Baghdad that resulted in the deaths of civilians.

He was acquitted of the most serious charge against him, aiding the enemy, but was found guilty on a series of lesser ones, including some he pleaded guilty to earlier this year.

Barring a pardon or successful appeal, Manning could be out of prison in as little as seven years, according to Coombs. Military legal guidelines would allow Manning a parole hearing after 10 years, a period which would further be reduced by the more than three years Manning has already spent in detention, he said.

However, Coombs portrayed Manning as someone comfortable with what he had done and prepared to serve his sentence.

After the sentence was handed down, Coombs was in tears, whereas Manning tried to comfort him.

“He said, ‘Don’t worry about it, I know you did your best. I’m going to be OK,’” Coombs said. “That shouldn’t happen. I, as the attorney should be cheering him up.”

In a pretrial statement, Manning said he believed releasing the information “could spark a domestic debate on the role of our military and foreign policy in general, as well as it related to Iraq and Afghanistan.”

But Manning reportedly expressed some regrets during a sentencing hearing held last week, saying he was “sorry that my actions hurt people,” and “sorry that they hurt the United States.” However, he also said he believed at the time that leaking the documents would help people.

Coombs spoke to the broader themes surrounding Manning’s conviction.

“What’s at stake here is, how do we as a public want to be informed about what our government does,” he said. “The National Security apparatus has exploded since 9/11. You don’t even understand how much money is put into national security because that’s secret too.”

Wikileaks founder Julian Assange called Manning’s sentence “a significant tactical victory” for his defense team, family and supporters in a statement released Wednesday. “At the start of these proceedings, the United States government had charged Bradley Manning with a capital offence and other charges carrying over 135 years of incarceration.”

However, “Manning’s trial and conviction is an affront to basic concepts of Western justice,” he added.

Assange’s organization is also supporting former National Security Agency contractor Edward Snowden, who leaked information about NSA surveillance programs and is now in Russia, having been granted asylum.

Chris Kanaracus covers enterprise software and general technology breaking news for the IDG News Service.
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Unknown · at 1:30 pm

Many companies have begun using specialized software to analyze what people are saying about their products and services on social media, and now SAP says it can help them match up individuals’ social profiles with customer history data from CRM (customer relationship management) systems.

Dubbed Social Contact Intelligence, the application can help sales and marketing staff find better leads for sales as well as gain more knowledge about their actual customers’ likes and dislikes, according to SAP.

Social Contact Intelligence is built on top of and dependent on HANA, SAP’s in-memory database platform. It’s part of a broader suite, Customer Engagement Intelligence, that is now in “ramp-up,” SAP’s term for an initial release with a small set of customers. Currently it’s only offered on-premises, but SAP is considering cloud-based deployments for the future, according to a spokeswoman.

Core CRM software is “such a commodity it’s almost relegated to a system of record,” said Jamie Anderson, vice president of customer solution marketing. Thanks to the rise of social media and resulting changes to the way customers interact with companies and make buying decisions, “we’ve realized the CRM market is evolving faster than CRM products on their own.”

SAP had already been reselling software from Netbase for social media analytics, but now the Contact Intelligence product brings internal customer data to the equation, he said.

The three other elements of SAP’s Customer Intelligence Engagement suite include Audience Discovery and Targeting, for running segmented marketing campaigns; Customer Value Intelligence, which gives recommendations on ways to cross and up-sell products to clients; and Account Intelligence, a mobile application for sales representatives.

Tuesday’s announcement comes after SAP’s unveiling in November of yet another social CRM-themed product set called 360 Customer, which ties together HANA, CRM, social analytics from Netbase and the Jam social network.

Oracle, Salesforce.com and other vendors are also moving quickly to build out social software portfolios, seeing the market as a major opportunity to sell existing customers more software when they have little interest or need to expand their core CRM system.

The competitive climate can put customers at a disadvantage, according to a recent Forrester Research report.

“Decoding and navigating the crowded social technology vendor landscape isn’t easy,” wrote analysts Nate Elliott and Zach Hofer-Shall. “Most vendors offer a unique range of social technologies, but no single vendor covers the entire value chain. Meanwhile, buzzword-packed marketing materials make it difficult to differentiate the players and find the right fit.”

The level of emphasis and investment that companies should place on social software investments depends on their size, according to another recent Forrester report.

Immature companies should start small, analysts Allison Smith and Carlton Doty wrote: “Track down a high-impact use case, find a listening platform partner who can guide you, and experiment. This is an iterative, test-and-learn kind of process.”

Companies in a medium stage of growth should not “settle for ‘good enough’” from a vendor and must avoid signing more than a one-year deal, they added. “With limited exceptions, social listening platforms are easy to replace—and if yours is holding you back, get rid of it.”

When no single best platform is targeted after soliciting bids from vendors, “many companies opt to create a Frankenstein’s monster combination of multiple platforms,” they wrote. “This approach is cumbersome and pricey, but a necessary evil unless such firms are willing to simplify some business requirements.”

Meanwhile, mature companies should “prepare to listen on a larger scale,” according to Smith and Doty. “Developing into a fully integrated social intelligence practice will give you the skills to take your listening to the next level—outside of social,” they wrote. “Your customers engage with you across channels and in unstructured, nonlinear ways. They also provide feedback in traditional channels like surveys, in the call center, and in web-based self-service functions.”

Updated at 5:30 p.m. PT to correct erroneous details on product availability.

Chris Kanaracus covers enterprise software and general technology breaking news for the IDG News Service.
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Unknown · at 1:14 pm

Managing your inbox can feel like a full-time job, which is problematic given that you need all your time for your actual job. Like some crazed productivity Terminator, the email just keeps coming, all day, every day. If you’re not diligent about replying, filing, and deleting your messages, it won’t be long before you’re, well, terminated. Or at least terminally depressed.

But guess what? You don’t have to let your inbox win. New tools and services can help you tame that ever-expanding beast, making it easier to weed out the junk, highlight the important, and organize the rest—all without the hassle of manually creating a complex system of filters and folders.

Is such an attack plan really necessary? In these days of thoroughly indexed inboxes and fast, easy searches, the concept (and especially execution) of “inbox zero” may seem like more trouble than it’s worth. After all, when Gmail can locate any message you’ve ever received with just a few keystrokes, who cares about organization?

You’ll have to decide that one for yourself. But once you see how easily and effectively some of these solutions can whip your inbox into shape, you may decide it’s better to be proactive about mail management.

Ever wish you could hire an intern just to sort your email, to separate the e-wheat from the e-chaff? That’s the idea behind Alto, a free browser-based service that organizes mail into virtual stacks, not unlike the way you might sort physical junk mail into piles on your desk.

Developed by AOL, Alto works with the most popular email services, including Gmail, iCloud, Yahoo, and, of course, AOL. And you can use it with multiple accounts, making this a great way to manage several inboxes under one roof.

Alto’s ability to temporarily archive messages until a more convenient time makes it particularly attractive for business users.

Once you sign in, Alto sifts through your inbox and sorts your messages into a handful of existing stacks: Daily Deals, Social Notifications, Photos, Attachments, and so on. You can create additional stacks as well, and once you direct an email to it, all future messages from that source will automatically land there. Thus, you could have a “client” stack, “boss” stack, “widget project” stack, and the like.

Alto’s pretty interface features a scrolling inbox on the left side that lets you preview each message without actually clicking it. If you mouse over an individual email, you’ll see one-click icons for Delete, Snooze, and Star. The Snooze option is particularly great for business users: It lets you temporarily archive an email until a later time, thus getting it out of your inbox but returning it to the top when it’s more convenient for you to deal with it.

Alto rocks. But it’s currently a private beta, meaning you need to request an invitation to try it out. The good news is that your invitation should arrive within about 24 hours, at least based on my recent experience.

Unlike most of the inbox-relief options in this roundup, Inky relies on actual software: It’s a desktop email client stocked with tools for better email management. However, that could be its downfall for some users: If you’re already vested in, say, Outlook, switching might not be a convenient (or even desirable) option.

It is compelling, though. Inky works with both IMAP and POP mail accounts and gives you the option of a unified inbox for as many accounts as you want to connect. Even better, it automatically filters certain types of messages into a variety of handy “Smart View” sub-inboxes: Daily Deals, Personal, Social, Subscriptions, Maps, and even Packages.

Inky’s Smart Views identify types of messages and sort them into relevant sub-inboxes.

The Packages inbox could help business users who constantly need to track package deliveries via confirmation emails, while the Personal inbox helps you zero in on important messages that might otherwise get lost in the business shuffle. I especially like the Notes inbox, which is where the email reminders you send to yourself get stored.

Inky looks almost too elegant for business use, and its heavy reliance on icons (not all of which are intuitive) steepens the learning curve. Thankfully, there’s an excellent guided tour that walks new users through the interface, and you can mouse over just about anything to get a pop-up descriptor. I found it much easier to navigate after expanding the side dock, which displays text labels alongside the icon for each section.

To help make sure the most important emails get noticed, Inky attempts to guess which ones are most relevant to you and tags them with a blue drop. The darker the drop, the more relevant the email—though you can easily fine-tune the results by clicking the icon. This should help ensure that messages from clients, coworkers, and other key people get immediate attention.

As PCWorld’s Yaara Lancet points out in her review of Inky, the program has a few bugs, but it still “shows immense promise and has real potential in revolutionizing the way you use email.” I’m not sure I’d give up Outlook for it, but I’ll agree it’s one of the best desktop mail clients to come along in years.

Frustrated by the roiling tornado that is your inbox? Mailstrom (get it?) aims to help you regain control by analyzing its contents, sorting the results, and giving you some tools to reduce the flow of mail. Admittedly, you can accomplish much the same thing using filters and targeted searches, especially in Gmail, but Mailstrom saves you the trouble.

The service, which operates in your browser, works exclusively with IMAP accounts, though for the moment you’re limited to three of them. I added AOL and Gmail accounts, then waited a few minutes to see the results.

Those results can be confusing at first. The Mailstrom dashboard lets you sort messages by sender, subject, lists, time, size, shopping, and social. When you click any of these view options, a middle pane lists the results from most to least. In the sender view, for example, you’ll quickly identify who sends you the most mail, because they’ll appear at the top of the list. You then click any sender to see a list of the messages from that person, which appears in a pane on the right.

Mailstrom analyzes and sorts your email, but its inability to distinguish between read and unread messages is a major limitation.

Mailstrom gives you four key tools. For any given selected batch of messages, you can archive, delete, or mark as spam. You can also move them to another folder (in other words, out of your inbox), at the same time optionally creating a rule so that future messages land in the same spot. And if you’re looking at the Lists view, which shows any mailing lists you might be on (Groupon, stores, message forums, and so on), there’s an Unsubscribe button.

However, Mailstrom doesn’t distinguish between read and unread mail, which I found a serious limitation, and the color-coding it assigns to each filtered list of messages seems to serve no purpose. Plus, you can’t view individual accounts; the service lumps everything together.

Although PCWorld reviewer Liane Cassavoy liked Mailstrom a lot, I found it less helpful. I felt like I spent more time trying to figure out how to use the tool effectively than I would have simply processing my inbox the usual way. That said, it’s definitely worth a try, and for now the only cost is your time: Mailstrom is currently free.

Picture a bouncer stationed at the door to your inbox. VIP messages (like those from business contacts) get past the red-velvet rope; all others must stand in line. Outside. Like the undesirables they are.

That’s SaneBox in a nutshell. The service works with webmail clients like Gmail, iCloud, and Yahoo, and also Exchange, Lotus Notes, and Outlook, making it without question the most business-savvy inbox attacker in the group. I tried it with a Gmail account.

In a matter of seconds after I signed up (with nothing to install, thankfully), SaneBox had analyzed some 1500 messages and relegated roughly a third of them—those deemed unimportant—to a newly created SaneLater folder. So in one fell swoop, the size of my inbox shrank by more than 30 percent. However, I was still looking at a mix of business and personal mail in both locations; SaneBox analyzes based on communication history, not content.

With support for Gmail, iCloud, Yahoo Mail, Exchange, Lotus Notes, and Outlook, and the ability "train” the filtering system, SaneBox is a powerful inbox manager.

Over time, as you drag messages between folders to “train” the filtering system, SaneBox will indeed keep the important stuff in your inbox and consign the rest to SaneLater. You can also add SaneBlackHole (a trash bin for senders you never want to see again), SaneTomorrow (which holds emails until tomorrow), and SaneNextWeek (which holds them until the following Monday). Need a custom “defer” folder? SaneBox lets you add those, too. The service even has a reminder option similar to that offered by Followup.cc., along with loads of other customization options to help steer mail to more desirable places. (Think: attachments automatically saved to Dropbox.)

Now for the bad news: SaneBox isn’t free, and it’s not exactly cheap, either. The $6-per-month Snack plan affords you just one email account, five of the aforementioned reminders, and five attachment routings. For $15 monthly, Lunch buys you two accounts and 250 each of reminders and attachments. And the $20-per-month Dinner plan supports three accounts and unlimited everything else. At least you can get price breaks if you prepay annually or biannually.

Still, you’ll have to decide if SaneBox’s bouncer is worth the expense. Gmail users in particular might prefer to roll their own "sane" inboxes via filters and labels, which cost a grand total of zero dollars. But if money is no object, SaneBox is perhaps the single best way to control email overload.

Some people can zero-out their inbox every day, and some people just can’t keep up. And then they give up. There’s no need to suffer alone, though. Inbox-taming apps like SaneBox, Mailstrom, and others can sort, filter, and prioritize emails, so you can spend less time scanning subject lines and more time responding to the messages that really matter—or doing other important work.

For more than 20 years, Rick Broida has written about all manner of technology, from Amigas to business servers to PalmPilots. His credits include dozens of books, blogs, and magazines. He sleeps with an iPad under his pillow.
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Unknown · at 1:11 pm